Terms and Conditions

Introduction

Welcome to Anwitha Homes, a brand owned and operated by PUTON TRADING VENTURES PRIVATE LIMITED. By accessing and using our website, www.anwithahomes.com, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below. If you do not agree with these terms, please refrain from using this website.

Company Information

• Legal Name: PUTON TRADING VENTURES PRIVATE LIMITED

• Brand Name: Anwitha Homes

• Registered Address:
  178/179 1st Floor B-5 
  Sector-3 Rohini, North West Delhi, Pincode-110085, India.

• Customer Support Email: care@anwithahomes.com

• Customer Support Contact Number: +91 8700169433

Payment Terms

We offer a variety of secure payment options for your convenience:

• Credit & Debit Cards (Visa, MasterCard, RuPay, etc.)

• UPI Payments (Google Pay, PhonePe, Paytm, etc.)

• Net Banking (All major banks supported)

• Digital Wallets

Payment Processing

• All payments are processed securely through encrypted payment gateways.

• We do not store customer payment details for your security.

• In case of a transaction failure with payment deduction, customers should contact their bank for resolution.

Order & Cancellation Policy

At Anwitha Homes, we aim to process and dispatch orders quickly. However, if you wish to cancel an order, please refer to the following guidelines:

Cancellation Before Dispatch

• Orders can be canceled within 12 hours of placing them.

• Cancellations after 12 hours may not be accepted as the order could already be processed for dispatch.

• A valid reason for cancellation must be provided. Unjustified cancellations may not be eligible for a refund.

Refund Process for Canceled Orders

• Refunds for approved cancellations will be processed within 2 business days.

• If paid via credit/debit card, UPI, or net banking, the refund will be credited to the original payment method.

Return & Refund Policy

At Anwitha Homes, your satisfaction is our priority. Our return policy applies to purchases made directly from www.anwithahomes.com.

Eligibility for Returns
Customers may request a return or replacement if:

• The received product differs from what was ordered.

• The product has a manufacturing defect or is damaged upon delivery.

• The received product does not match the description on the website.

• The product is missing parts or accessories mentioned in the product details.

• The return request is made within 3 working days of delivery.

Conditions for Returns

• The product must be unused, unwashed, and in its original packaging with all tags intact.

• Return requests made after 3 working days from delivery will not be accepted.

• We reserve the right to inspect the product before approving a return or refund.

Refund Process

• If the order was prepaid, the refund amount will be credited to the original payment method.

• Refunds will be processed within 5-10 business days after receiving the returned item.

Shipping & Delivery Policy

Estimated Delivery Time
Orders are typically delivered within 4-5 working days.
Delivery times may vary depending on the customer’s location and unforeseen circumstances.

Return Shipping Guidelines

• To return a product, customers should send it to:
   178/179 1st Floor B-5 
  Sector-3 Rohini, North West Delhi, Pincode-110085 India

• Customers are responsible for return shipping costs.

• Shipping charges and payment gateway fees are non-refundable.

• For items valued over ₹499, customers should use a trackable shipping service.

• Anwitha Homes is not responsible for lost return shipments.

Product Availability & Pricing

• Product prices are subject to change without notice.

• Discounts, promotions, and offers may be withdrawn at any time.

• If a product is out of stock or delayed, customers will be notified via email or phone.

Limitation of Liability

Anwitha Homes is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
We are not liable for delays caused by natural disasters, strikes, or courier failures.

Privacy & Data Protection

We prioritize customer privacy and handle personal information securely.
Customer data is only used for order processing, shipping, and customer support services.
We do not sell, share, or misuse customer data.
For more details, refer to our Privacy Policy.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of India.
Any disputes will be resolved under the jurisdiction of New Delhi, Delhi.

Contact Us

For queries, support, or feedback, please contact us at:

• Email: care@anwithahomes.com

• Phone: +91 8700169433

• Address: 178/179 1st Floor B-5 
  Sector-3 Rohini, North West Delhi, Pincode-110085 India